Carelink and Macs

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I want to start this post by saying that I love my insulin pump and I love my CGM.  Sure I’ve had issues with my CGM but now that I’ve worked past them, I couldn’t imagine a day without my CGM.  My insulin pump I love for obvious reasons and despite it not changing much since I got my first one in 1997, I also would never want to go a day without it.  However, one thing I really dislike is that Medtronic’s Carelink software for uploading pump data doesn’t work well with a Mac.

I used to always upload my cgm/pump data at my old job which used a PC and I never had an issue.  But once I quit that job and started working for my husband’s company, I had to adapt and use my Mac to upload and view data.  Apple is not a fan of Java since it has security issues and the Carelink software uses Java so already there is a disconnect.

I don’t upload my data often.  I did the other day because I wanted the graphs for my Perfect Day of Diabetes.  I hadn’t logged in to the website since March-oops.  I used Safari and went to the website.  This is the pop-up I got:

Screen Shot 2013-06-07 at 12.45.18 PM

However, after I clicked OK, the pop-up kept coming up.  I had no idea what was going on so I switched to Google Chrome.  On Chrome, I got this pop-up:

Screen Shot 2013-06-07 at 12.46.16 PM

This was a little more promising so I clicked OK and then I went to download Java and oh what do you know but Java doesn’t like Chrome:

Screen Shot 2013-06-07 at 12.51.06 PM


So I finally gave Firefox a go and Firefox let me download Java.

Screen Shot 2013-06-07 at 12.46.48 PM


So I began my download

Screen Shot 2013-06-07 at 12.47.02 PM


Screen Shot 2013-06-07 at 12.48.16 PM

Yay, the download worked but then when I went back to Carelink’s website on Firefox, it kept redirecting me to Java’s webpage to download Java all over again (I couldn’t get a screenshot of Firefox because it kept redirecting me). Grr….

So since I knew I had the latest Java, I went back to Safari.  This time I got a different screen:

Screen Shot 2013-06-07 at 12.57.06 PM


At least this was an improvement over the first time I tried Safari.  At this point, I was beyond frustrated so I enlisted my husband to help out and he was able to go to my Mac’s Security settings and set to “Allow Always” the Java Plug-In.  Apparently Java will only run when a website is set to “Allow Always.”

Screen Shot 2013-06-07 at 12.56.25 PM

Finally, I was able to log on and get my pretty graphs-yay!

Screen Shot 2013-06-11 at 1.24.27 PM

2 thoughts on “Carelink and Macs

  1. On my mac, it asks me to plug in the USB, and once I do, nothing happens. I’ve unplugged, plugged back in, logged in with it already plugged in, etc., but it doesn’t let me get past that page. Any experience w/that?

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